WHAT IS CRYSTAL STONE ?
CRYSTAL STONE IS A VERY UNIQUE , NATURAL & RARE STONE ONLY AVAILABLE IN A SMALL QUARRY IN ITALY.
IT BELONGS TO THE FAMILY OF ALABASTER, THE ITALIAN NAME IS " ALABASTRO CRISTALLINO MEDITERRANEO "
IS THE CRYSTAL STONE A NATURAL STONE?
CRYSTAL STONE IS ABSOLUTELLY NATURAL AND IT COME FROM A SMALL QUARRY IN THE NORTH EAST OF ITALY.
IS THE COLOUR NATURAL OR ADDED ?
THE NATURAL COLOUR OF THE STONE IS THE GRAY (NO. 1 IN OUR COLOUR CHART) OTHER COLOURS ARE ADDED LIKE IN THE WOOD FURNITURE AND THEN THE SLABS ARE POLISHED.
WILL THE COLOUR CHANGE TIME BY TIME?
OUR EXPERIENCE OF MORE THAN 50 YEARS ALLOW US TO GUARANTEE THAT THE COLOUR WILL NOT HAVE ANY VISIBLE CHANGE.
WHAT PRODUCTS SHOULD BE USED FOR KEEPING THE BEAUTY OF THE STONE ?
PLEASE USE ALL THE PRODUCTS YOU ARE SUPPOSED TO USE FOR EXPENSIVE WOOD FURNITURE, AS THE TOPS ARE PROTECTED WITH THE SAME RESINS.
CAN THE FURNITURE BE USED OUTDOOR?
FURNITURE ARE FOR INDOOR USE ONLY.
HOW LONG IT TAKE FOR THE PRODUCTION?
WE DO NOT KEEP ANY STOCK ,THEREFORE WHEN YOU PLACE THE ORDER WE PRODUCE THE PIECE FOR YOU ACCORDINGLY WITH YOUR REQUEST IN TERMS OF MODEL, SIZE AND COLOUR. TOTAL PRODUCTION TIME IS 60 DAYS FROM THE ORDER CONFIRMATION.
CAN YOU SHIP THE GOODS WORLWIDE?
YES, WE CAN SHIP THE GOODS WORLDWIDE, COST AND DELIVERY TIME DEPEND COUNTRY BY COUNTRY.
How long does it take you to confirm an order?
We normally confirm the order with 48 hours of receipt, and we can, on request, send by e-mail or fax a copy of the document containing all the data.
What do I do in the event of a breakage?
In the event of an object being accidentally damaged during transport, as soon as possible (and no later than 7 days from receipt of the goods) you must make a complaint to the transport agent indicated on the Transport Document by registered post/fax/ e-mail, also forwarding a copy to our Office for information. Only in this way will we be able the request reimbursement from the insurance company with which we have an "all risks" policy.
CAN I GET THE ITEMS IN A DIFFERENT COLOUR?
YES , YOU CAN HAVE ALL THE COLLECTION AVAILABLE IN 14 DIFFERENT COLOUR AS FOR OUR COLOUR CHART:
http://www.lavamar.com/html/colors.htm
